Refund policy

Our Refunds Policy

At StrideModeUK, we take pride in offering high-quality products and ensuring customer satisfaction. We accept refunds on our website but it must be in the respectable time frame of 30 days after we have shipped the item out. Once we receive the item we will do our checks to see if there has been any damage to the item, if there isn't we will confirm a refund payment and you will receive your money back instantly!

Shipping Responsibility

We recommend that you carefully review your order details before completing your purchase. We say this due to us only being a small business and it can affect us in terms of keeping track of stock and the workload.

Why We Accept Refunds

Customer Satisfaction: We value our customers and aim to provide the best shopping experience. Accepting refunds ensures that you feel confident in your purchases.

Product Confidence: While we thoroughly inspect and document each item before shipping to ensure it meets our quality standards, we understand that sometimes a product might not meet your expectations.

Fairness: We believe in building long-term relationships with our customers. Accepting refunds allows us to resolve any concerns in a way that’s fair and transparent for everyone involved.

Missing Return Parcels

Please note that while rare, parcels can occasionally go missing during transit when being returned via postal services. Unfortunately, this is outside of our control and is the responsibility of the shipping provider used to return the item.

If a return parcel is lost in transit, we are unable to offer a refund as we have not received the item back. In such cases, you will need to contact the shipping provider you used to arrange the return and raise a claim directly with them.

We strongly recommend using a tracked and insured shipping service when returning items to avoid any issues.

Recommendations

To avoid any issues, please:

Double-check your order before payment.
Ensure you provide the correct shipping address.
Contact our customer service immediately if you notice any errors in your order confirmation.

Thank you for your understanding and support of StrideModeUK.